Warranty Policy
Warranty Policy – US POINT
Auto Parts You Can Trust. Quality You Can Rely On.
Introduction
US POINT, we are committed to providing high-quality automotive spare parts that meet our customers' needs and deliver reliable performance.
All spare parts offered through the US POINT store fall under the US POINT brand, owned by TAKWA Company, which has more than 60 years of experience in the Saudi automotive spare parts market.
This policy explains warranty coverage, exclusions, technical inspections, collection and delivery procedures, returns, refunds, and customer rights in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
1. Warranty Scope
This policy applies to spare parts purchased through the US POINT website, official mobile application, or authorized sales channels.
All products are subject to the US POINT warranty policy. Commercial warranty periods and coverage vary depending on the product type and category.
Applicable warranty information is displayed on the product page before purchase.
2. Warranty Period
- Warranty periods vary by product type and category.
- Each product has an individually specified warranty period.
- The warranty period begins on the date the customer receives the product.
- Warranty details are displayed on the product page and in the order details.
- Statutory consumer rights remain applicable regardless of commercial warranty terms.
3. Warranty Coverage
The commercial warranty covers manufacturing defects affecting eligible products during the applicable warranty period, provided that the products have been properly installed and used.
Eligible cases may include:
- Manufacturing defects affecting product performance.
- Products that do not conform to advertised technical specifications.
- Defects caused by manufacturing processes or materials.
- Product failure resulting from a manufacturing defect confirmed through technical inspection.
Claims are evaluated based on the nature of the defect and the technical inspection findings.
4. Electrical and Electronic Parts
All spare parts classified as electrical or electronic components are non-returnable and non-exchangeable under the standard return and exchange policy.
Examples include sensors, batteries, alternators, starter motors, and electronic control units.
These products are excluded from additional commercial warranty coverage unless otherwise stated on the product page.
Exceptions include:
- Manufacturing defects.
- Delivery of an incorrect product.
- Products that do not match the advertised specifications.
- Any other cases where a return, exchange, or remedy is required by applicable law.
These restrictions do not override statutory consumer rights.
5. Warranty Exclusions
The commercial warranty does not cover damage or failure caused by:
- Accidents, collisions, or impacts.
- Improper installation.
- Misuse, negligence, or incorrect maintenance.
- Racing or operation under abnormal conditions.
- Excessive vehicle loads.
- Exposure to water, fire, or external damage.
- Unauthorized modifications, tampering, or repairs.
- Installation in an incompatible vehicle.
- Normal wear and tear.
Normal wear and tear affecting brake pads, brake discs, filters, belts, and wiper blades is not, by itself, considered a manufacturing defect.
The commercial warranty generally does not cover workshop labor charges, towing services, rental vehicles, or damage to other vehicle components, unless such costs or compensation are required under applicable law.
6. Product Installation Requirements
We recommend installing spare parts at qualified workshops or service centers and retaining the installation invoice.
Installation records may help verify that the product was installed correctly when assessing a warranty claim.
Electrical and electronic components, including sensors, batteries, alternators, starter motors, and control units, must be installed in accordance with applicable technical requirements by a qualified technician.
Improper installation may affect commercial warranty eligibility where it is proven to have caused the defect.
The absence of a workshop invoice alone does not eliminate statutory consumer rights.
7. How to Submit a Warranty Claim
Customers can submit a warranty claim through the website or mobile application by following these steps:
1. Go to My Account → Warranty Claims.
2. Select Create New Claim.
3. Choose the product from delivered orders.
4. Provide a clear description of the issue.
5. Upload photos of the product, its part-number label, and supporting documents where required.
6. Submit the claim for review.
The US POINT customer support team will review the submission and contact the customer within **two business days** to explain the next step or request additional information.
Initial review does not constitute final warranty approval.
8. Warranty Collection and Delivery Guidelines
Packaging
Customers must securely package the product for transportation, preferably using its original packaging when available and suitable.
US POINT is not responsible for damage proven to have resulted solely from inadequate packaging by the customer, subject to applicable transportation and consumer protection laws.
Product Completeness
The product must be returned with all relevant parts and accessories originally supplied, including screws, clips, sensors, and gaskets, where applicable.
Collection and Delivery Details
The address and mobile number provided in the warranty claim will be used for collection and delivery.
Customers requiring changes must contact US POINT customer support before collection.
Shipment Safety
Customers should ensure that the product is safe for transportation and remove hazardous fluids where appropriate, provided that doing so does not affect the technical inspection.
9. Technical Inspection and Claim Resolution
Once the product is received, a technical inspection may be conducted to determine the cause of the issue and warranty eligibility.
Possible outcomes include:
- Approval of the warranty claim and correction of the defect.
- Replacement with a matching product.
- Refund where applicable.
- Rejection of the claim with an explanation of the technical findings.
If a product cannot be repaired while covered by warranty, the customer is entitled to the remedies provided by applicable Saudi regulations, including replacement or refund where legally required.
If an identical replacement is unavailable, US POINT may offer an equivalent product meeting the original specifications, subject to customer acceptance, or process a refund where applicable.
10. Refund Procedure
Where a refund is approved, it will be processed through the original payment method whenever possible.
- Card Payments: Refunds will be issued to the same card or payment method used for the purchase.
- Cash on Delivery: Refunds will be processed by bank transfer after verification of the customer's banking details.
- Other Payment Methods: Refunds will be issued through the original payment provider or an approved alternative where necessary.
The time required for funds to appear in the customer's account may vary depending on the bank and payment service provider, subject to applicable legal requirements.
11. Inspection and Return Shipping Fees
Where a valid warranty defect is confirmed, US POINT will cover the costs required by applicable law.
If a claim is rejected because the defect is not covered by the commercial warranty, inspection and return shipping fees may apply.
Any applicable charges will be disclosed in advance, and customer approval will be obtained where required.
No charges will be imposed in violation of statutory consumer rights.
12. Damaged, Missing, or Incorrect Products
If a customer receives a visibly damaged product, a product with missing accessories, or an incorrect part number, the customer is requested to report the issue within 48 hours of delivery
The report should include relevant photographs and supporting information.
The 48-hour period is an operational reporting guideline intended to support faster verification and resolution. It does not eliminate statutory rights where the issue is reported later.
13. Warranty Processing Time
The warranty review process begins once a claim is submitted through the official channels.
The customer support team will contact the customer within two business days to explain the next steps.
The total processing time depends on the type of defect, inspection requirements, replacement availability, and any necessary customer approvals.
Periods spent waiting for customer information, documents, or approval are excluded from US POINT's internal operational service-time calculations, without affecting any mandatory statutory deadlines.
14. Uncollected Products After Claim Resolution
Once a warranty claim has been processed, the customer will be notified that the product is ready for collection or delivery.
If the customer refuses collection or cannot be reached, the product may be stored at a US POINT facility for up to **30 days** from the notification date.
Reminder notifications will be sent before the storage period expires.
After this period, the product will be handled in accordance with applicable legal procedures.
Expiration of the storage period does not automatically constitute abandonment of ownership or waiver of compensation rights. Disposal may occur only where legally permitted and after completing any required procedures.
15. Customer Data and Privacy
By submitting a warranty claim, the customer agrees to the processing of personal information necessary to provide the service, including name, mobile number, address, order information, and product details.
Necessary information may be shared with authorized inspection providers, logistics partners, or suppliers involved in processing the claim, in accordance with applicable Saudi Personal Data Protection Law requirements.
Customers confirm that the information submitted is accurate and agree to correct incomplete or inaccurate information.
Warranty claim information will not be used for marketing purposes without an appropriate legal basis.
16. General Terms
- All spare parts offered through the store fall under the US POINT brand.
- Warranty periods vary by product type and category.
- Commercial warranty coverage begins on the date of product receipt.
- Electrical and electronic products are excluded from standard returns and exchanges, subject to statutory exceptions.
- Warranty claims may require technical inspection.
- Applicable warranty information is displayed on the product page.
- Commercial warranty conditions do not override mandatory statutory consumer rights.
- This policy is governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.
17. Customer Support
For warranty inquiries or claim follow-up, customers may contact US POINT through the official WhatsApp, telephone, or email channels published on the website and mobile application.
US POINT – A Brand Owned by TAKWA Company
Commercial Registration Number: 700006564
Last updated: 12 October 2026
